Welcome to GoTrans. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and bus ticketing services. By accessing or using GoTrans, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must discontinue use of our platform immediately.

GoTrans provides the following services through our web and mobile platforms:

• Search and comparison of intercity bus routes across partner agencies in Cameroon.
• Secure online ticket booking and payment processing.
• Digital boarding pass generation (PDF and in-app formats).
• Booking management, including viewing and cancelling reservations (subject to agency policy).
• Customer support and trip assistance via WhatsApp, phone, and email.

Service availability may vary by route, agency, and date. We reserve the right to modify or discontinue any part of the platform with reasonable notice.

By booking through GoTrans, you also agree to the specific terms and operational policies of the transport agency fulfilling your trip. Each agency independently sets rules regarding:

• Luggage: Allowances, size restrictions, and excess baggage fees.
• Onboard Conduct: Smoking, food, pets, and behaviour policies.
• Boarding: Location, procedure, and documentation required.
• Delays & Route Changes: How disruptions are handled and communicated.

It is your responsibility to review the specific agency's policies before travel. GoTrans is not liable for agency-level decisions.

Payment methods accepted: Mobile Money (MTN, Orange), debit/credit cards (via Flutterwave). All transactions are processed in XAF (CFA Francs).

Failed payments: If a payment fails or is reversed after a booking is created, GoTrans reserves the right to cancel the booking and release the reserved seats without notice.

Refund eligibility:

• Refunds are subject to the individual agency's cancellation and refund policy.
• Approved refunds are processed back to the original payment method within 5–10 business days.
• A processing fee of up to 5% may apply on refunded transactions.
• No-show bookings are generally non-refundable unless otherwise stated by the agency.

Passenger-initiated cancellations:

• Cancellations made more than 48 hours before departure: eligible for partial refund (agency-dependent).
• Cancellations made within 24 hours of departure: generally non-refundable.
• Seat changes are subject to availability and agency approval.

Agency-initiated cancellations:

• If the agency cancels or significantly delays a scheduled trip, GoTrans will facilitate a full refund or rebooking, subject to agency cooperation.
• GoTrans is not liable for compensation beyond the ticket value in cases of force majeure (strikes, natural disasters, government orders, road closures).

GoTrans acts as an intermediary booking platform. We are not a transport operator and assume no liability for:

• Delays, cancellations, accidents, or incidents occurring during transit.
• Loss, theft, or damage to personal property or luggage.
• Physical injury or harm caused by the transport service.
• Acts or omissions of partner agencies, their drivers, or staff.

Our total liability to you in connection with our platform (excluding personal injury claims) shall not exceed the value of the ticket(s) purchased through GoTrans for the affected journey.

Any claims relating to the actual transportation service must be directed directly to the relevant travel agency.

We are committed to protecting your personal data. We collect only information necessary to process your bookings and provide our services. Your data is never sold to third parties.

For full details on how we collect, store, use, and protect your personal information, please review our dedicated Privacy Policy. Privacy Policy →

You agree not to:

• Provide false, fraudulent, or misleading information during booking.
• Resell or transfer tickets purchased on GoTrans without prior written consent.
• Attempt to circumvent payment systems, exploit pricing errors, or abuse refund policies.
• Use automated bots, scrapers, or crawlers to access or extract data from the platform.
• Harass, threaten, or abuse GoTrans staff, partner agencies, or other users.
• Engage in any activity that disrupts or interferes with the proper functioning of the platform.

Violation of these provisions may result in immediate account suspension and legal action.

GoTrans reserves the right to update or modify these Terms at any time. Material changes will be communicated via:

• A prominent notice on our website and mobile app.
• An email to registered users (where available).

Your continued use of GoTrans after the effective date of any changes constitutes your acceptance of the updated Terms. The current date of the Terms is always indicated at the top of this page.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cameroon. Any disputes arising out of or relating to these Terms shall first be subject to good-faith negotiation, and failing that, to the exclusive jurisdiction of the courts of Yaoundé, Cameroon.

If you have questions or concerns about these Terms, please reach out:

Last updated: June 2026